Frequently Asked Questions
Your Guide to Magari's Exquisite Interiors
Payments
Can I cancel an order?
No, we do not have a cancellation policy. In cases where the product on arrival is damaged or defective, we can offer a replacement for the item.
What is your Refund or Replacement Policy?
No, we do not have a refund policy. In cases where the product on arrival is damaged or defective, we can offer a replacement for the item.
What payment types do you accept?
We accept various payment methods for your convenience, including NEFT/RTGS, credit cards, debit cards, Razor Pay payment links, UPI, and internet banking. Please note that COD is not available.
What should I keep handy for my online transactions?
- For credit cards: Ensure you have your card with the cardholder's name, number, CVV, and expiration date. Additionally, have your 3D secure password, OAC, or OTP ready.
- For debit cards, have your card with the necessary details, including the cardholder's name, number, CVV, and expiration date. You will be directed to the bank site for 3D secure authorization, so keep your OAC, OTP, or IPIN accessible
- For Net Banking: Keep your account number or customer ID handy, along with your IPIN or OTP.
Is it safe to use my credit card on your site?
Certainly. Shopping with Magari Furniture is completely safe. We strive to ensure that every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is complete; rather, it is submitted directly to our banks.
Do you accept international credit cards?
No, but we are working on it, and you can expect it in the future.
Do you store my Credit card information?
No, we do not store your credit card information. We prioritize the security and privacy of our customers' financial data. Not storing credit card information minimizes the risk of data breaches and unauthorized access. Your trust and peace of mind are paramount to us.
Will my information be sold to third parties?
No, we do not sell your information to third parties. We are committed to safeguarding your privacy and maintaining the confidentiality of your personal data. Your trust and privacy are of the utmost importance to us.
Will I be asked to share card information, account information or passwords over phone or email?
No, you will never be asked to share card information, account details, or passwords over the phone or email. We prioritize the security of your personal information and follow strict protocols to ensure its protection. If you encounter any such request, please report it to us immediately. Your security is our top priority.
What other things should I keep in mind during an online transaction?
- When making a payment via Net Banking, you may be directed to your bank's website. Once your transaction is finalized, you will be redirected back to the Magari Furniture website, where you can review and retain a copy of your order details.
- Please refrain from pressing the browser's back button while the transaction is in progress to ensure a smooth and secure process.
What should I do if a transaction fails?
Transactions may fail for various reasons. Please ensure the following:
- Verify that the information provided to the payment gatE-Way is accurate, including account details, billing address, and password (for net banking).
- Ensure your Internet connection remains stable throughout the process. If your account has been debited following a payment failure, the amount will be refunded within 7 working days. For any questions or further clarification regarding the above, please feel free to contact us.
My computer became unresponsive during the payment process. How can I confirm that my payment was successfully processed?
All completed transactions will be promptly confirmed through either email or SMS. If you haven't received confirmation via email, we recommend attempting to place your order once more. Alternatively, please reach out to our customer care centre 7353455866 or email customercare@magari.in
My credit card information is not being recognized. What could be the issue?
Kindly contact your bank or financial institution to investigate any potential errors on their end. If the issue persists, feel free to reach out to our customer care customercare@magari.in or call 7353455866.
Do your prices include Taxes?
No, the prices displayed on the website do not include taxes. The final amount, inclusive of taxes and other applicable charges, including . shipping, will be calculated during the checkout process.
Do you accept international payments?
Yes. We accept international payments.
What exactly is an E-Way bill, and is it necessary for my shipment?
According to GST regulations, any shipment exceeding Rs. 50,000 necessitates an E-Way bill for transportation, both intra- and inter-state. Hence, if your shipment exceeds Rs. 50,000, an E-Way bill will be mandatory.
Am I required to produce the E-Way Bill or provide any documentation for it?
If you're purchasing our products for personal use, rest assured, we'll take care of generating the E-Way bill for you. To ensure compliance with GST regulations, kindly furnish us with your PAN card and Aadhar card details. Conversely, if you're procuring products for your business and need billing in your company's name, please provide us with your GST number and billing address.