Frequently Asked Questions

Your Guide to Magari's Exquisite Interiors

Shipping & Delivery

How long does it take for delivery?

Each item has been allocated specific readiness schedules, which can be found on the respective product pages as well as the product listings. The duration from dispatch to delivery varies based on your location.

I have a large order, will it take the same amount of time?

A product's readiness time corresponds to the duration indicated beside each respective product listing. If multiple products with identical readiness times are selected, the order will be prepared within that shared timeframe, regardless of the order size. Delivery timelines are contingent upon the delivery address.

I have ordered products with different shipping times together, when will I receive the products?

Your order will be fulfilled and dispatched as soon as each product becomes available, ensuring that you receive the in-stock items promptly and efficiently. This method helps minimize any delay in receiving your order while ensuring each product reaches you in a timely manner.

How much do I have to pay for delivery?

Delivery charges, if applicable, will be calculated and displayed during checkout. These charges are based on the delivery pin code you provide.

How can I track my order?

You can monitor the status of your order directly within your account. Additionally, we will provide progress updates via email and WhatsApp. Upon dispatch of your products, you will receive a tracking link for further shipment monitoring.

My Order Status is showing 'Pending' in Order History, Is anything wrong?

An order may display a 'pending' status if it has not yet been advanced to the next stage of the fulfillment process. If any concerns with your order are identified, our team will contact you to discuss appropriate next steps.

How will I know that you've received my order?

An email will be promptly sent to acknowledge the receipt of your order. Following verification of the products by our team, you will receive a subsequent email confirming that the order has been processed and is in the preparation stage.

Will I have to sign for my delivery?

Yes, you will be required to sign a delivery form or Airway Bill (AWB) or Proof of Delivery (POD). This document serves as confirmation that the products you ordered were delivered in satisfactory condition and without defect or damage.

What if I am not home when my package arrives?

In the event of an unsuccessful delivery attempt, our team will contact you to reschedule delivery for the following day at a time of your convenience.

Where will the delivery personnel deliver the products? Will they be delivered to my floor?

Our dedicated delivery team will ensure your goods are delivered to the ground floor of your building or the nearest accessible location. Should you need assistance with deliveries to higher floors, we kindly ask that you make the necessary arrangements. Please note that our logistics partners specialize in ground-floor deliveries, especially for larger products.

How do you pack items/products?

We pack items using both box and crate packing methods. Box packing is suitable for smaller and non-fragile items, while crate packing is specifically used for glass and marble products to provide extra protection during transit.

I have bought a furniture product from Magari, can you help me assemble it?

Assembly services are restricted to only certain items (e.g., beds)  and in specific cities. All other products are delivered assembled to you.

Will I receive all the items in my order at the same time?

Products with identical readiness timelines will be dispatched and delivered together for your convenience. However, if you've ordered items with differing readiness timelines, they will be delivered separately according to their individual readiness, in line with the timing of your order placement.

Can you ship my order through a specific courier company?

Unfortunately, we cannot ship orders through specific courier companies. However, we have associated with reliable logistics partners to ensure the timely and secure delivery of your order.

Can you expedite my shipment?

While we're unable to expedite shipments, rest assured that we're committed to delivering your products promptly. Our goal is to stick to our timelines and ensure your satisfaction. If your product is ready ahead of schedule, we'll be sure to notify you promptly, adding to the excitement of receiving your order sooner than expected!

The tracking number/AWB that I received is incorrect?

Typically, courier companies may require up to 48 hours to update their system with the AWB number details. If your package was recently sent, tracking information might only become accessible after 24 to 48 hours. We advise you to attempt tracking your package using the AWB number after 24 hours. However, if it has been over 48 hours since you received the AWB number, we kindly ask you to promptly reach out to our customer care centre 7353455866 or email on

My order has been shipped, however I have not received my order?

For the most up-to-date information on your order, please reach out to our support team or our delivery partner directly.

Why does my shipment status shows as Return to Origin (RTO)?

This may occur if our logistics partners have made multiple unsuccessful delivery attempts. If you are experiencing this issue, please contact our support team.

My shipment shows delivered but I have not received it?

Reach out to our customer care centre 7353455866 or email us on with your order details, and we will promptly review the order status.

My items haven't arrived yet. What can I do?

Please note that this is only an estimated date of delivery. Your order status is updated for you via email at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Call our customer care centre on 7353455866 or email on An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package and the tentative delivery date.

How do I change my shipping address after my order has been placed?

We kindly ask you call our customer care centre 7353455866 or Email on We will try our best to help you with the change of address only in case the new pincode is serviceable by our logistics partners.

Shipping timeline is over however my product has not been shipped?

We sincerely apologize for this delay. If your product has not been shipped on time, please call our customer service centre 7353455866 or email on We will take the necessary steps to ensure that you receive your item soon.

What if the packaging of the product is damaged upon delivery?

Claims for damaged goods must be submitted within 7 days of delivery; failure to do so will render exchange requests ineligible. It's important to note that Magari is not liable for missing or damaged items during self-installation after delivery. Damaged items may be returned within 7 days of delivery; however, requests made beyond this timeframe will not be considered.

Do you ship to other countries?

Yes, we offer international shipping to various countries